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Frequently Asked Questions

Why is my package delayed?

How can I contact Garivlux?

Due to COVID-19, packages can experience some delays. Please contact USPS to learn more on your shipment.

How can I contact Garivlux?

If you have any questions or concerns please email us at garivluxhelp@gmail.com and we will get back to you within 24 hours.

Shipping

How can I contact Garivlux?

When will my order be shipped?

At this time Garivlux is only shipping within the United Sates. If you require assistance with orders outside the United States please send us an email and we will try our best to help you!

When will my order be shipped?

My package says "Delivered" but I have not received it.

When will my order be shipped?

All packages will be shipped through USPS. Please allow 2 business days for us to fully process your order and 5-7 business days (excluding holidays) for delivery. All orders placed after 10PM Eastern time will be processed the following business day.

Tracking

My package says "Delivered" but I have not received it.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. Please allow 24 hours for tracking updates from the shipping facility. Thank you!

My package says "Delivered" but I have not received it.

Garivlux is not responsible for errors made by customers regarding their shipping information. Once your order leaves our facility, we are not responsible for lost, damaged or delayed packages.